PRIVACY STATEMENT

At Cy’s Courier House we are committed to protecting your privacy. The purpose of this Privacy Statement is to inform you about our practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our websites or shipping services and related products or that may otherwise be collected by us.

Personal Information

For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

Cy’s Courier House collects and retains information about every shipment we make so that we can better provide you with the services and information necessary to make shipping the easiest part of your day.

Examples of personal information collected by Cy’s are:

• contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
• proof of identity (such as signature) 
• financial and billing information (such as credit card details and credit history); and

Cy’s uses your personal information for the following purposes:

• to provide you with timely and reliable services, including shipping, tracing packages, communicating with you and the intended recipient of your packages about the status of the shipment, customer support, account management and billing, verifying credit, customer authentication and related services;
• to develop and maintain our relationship with you and to communicate with you;
• to develop and improve our products, services and websites and to advise you about new products and services that may be of interest to you;

Except with your consent, we will not sell, share, license, trade or rent your personal information to others.

Knowledge and Consent

Cy’s collects personal information about our customers only when our customers voluntarily provide it.

When personal information is provided to us about the intended recipient of a shipment, we use that information solely for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on our customers to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

The form of consent provided by an individual, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact Cy’s at 416-510-1515.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes.

Cy’s makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Access to your personal information is restricted to selected employees or representatives. In addition, Cy’s employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

While Cy’s uses commercially reasonable efforts to limit access to its vehicles and premises to authorized personnel, we cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.

Cy’s retains your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

Changes to this Privacy Statement

Cy’s Courier House Ltd. reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.