Problems signing in?

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Problems signing in?

If you need help signing in, ask yourself the following questions:

Are you having difficulty accessing your account because of a problem with your password?

Your password and/or login cannot contain any spaces.

Your password must be at least six (6) characters long. For increased security, we recommend creating a password containing both numbers and letters.

Your password is case sensitive, so remember which letters you capitalized.

Are you using a browser that doesn't support cookies, or do you have cookies disabled?

Your browser must support cookies, and the option must be enabled to sign in.

To enable cookies

Internet Explorer 6

Click Tools, and then click Internet Options.

Click the Privacy tab.

Select a privacy level other than High or Block all Cookies.

Internet Explorer 5

Click Tools, and then click Internet Options.

Click the Security tab.

Click the Internet zone.

Select a security level other than High.
-or-
Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.

Internet Explorer 4.x

Click View, and then click Internet Options.

Click the Advanced tab.

Scroll to the Security section.

Under Cookies, click Always accept cookies.

Other browsers

To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser.

If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in.

If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 5.

Are you using a browser that doesn't support secure connections (SSL), or do you have SSL disabled?

Your browser must support secure connections (often called SSL, or Secure Sockets Layer), and the option must be enabled to sign in.

To enable secure connections

Internet Explorer 5

Click Tools, and then click Internet Options.

Click the Advanced tab.

Scroll to the Security section.

Select all of the "Use SSL" check boxes.

Internet Explorer 4.x

Click View, and then click Internet Options.

Click the Advanced tab.

Scroll to the Security section.

Select all of the "SSL" check boxes.

Other browsers

To see if your browser supports secure connections and for detailed instructions about how to enable this feature, see the online Help for your browser.

If you see a message to notify you that you are entering or leaving a secure connection when you try to sign in, you should choose to continue or you will not be able to sign in.

If you are behind a firewall or proxy that does not support secure connections (for example, if you are accessing the Internet from a computer that is part of a corporate network), speak with your local system administrator to see if a solution can be reached using your network. Note that not all firewalls or proxies cause errors.

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